Frequently Asked Questions

  • The Yellow Envelope Club is a monthly snail mail project created by and for the Clique.

    Once a month, members receive a sealed yellow envelope in the mail. Inside are tangible, meaningful pieces — artwork, letters, reflections, and paper keepsakes — many created by members of the community themselves.

    It’s a way to bring the connection we’ve always shared offline, into something real you can hold.

  • Each envelope is a little different, but may include:

    • Original artwork by Clique artists

    • Letters, poetry, or reflections from the community

    • Thoughtful prompts or printed pieces

    • Occasional bookmarks, stickers, or paper keepsakes

    Everything is flat, intentional, and designed to be uplifting and grounding — something you keep, not scroll past.

  • This is for anyone who has ever found comfort, understanding, or connection through the community surrounding Twenty One Pilots.

    It’s for artists, writers, listeners, and those who don’t want to explain themselves.

    If this feels like it was made for you — it probably was.

  • The Yellow Envelope Club is shaped by the community itself.

    Members of the Clique are invited — never expected — to submit original artwork or writing that may be printed and included in a future mailing.

    Some people create.
    Some people receive.
    Some do both.

    Every submission is optional, reviewed with care, and used only with clear permission.

  • Yes — anytime.

    You can cancel through your customer account with:

    • No penalties

    • No questions asked

    You’ll continue to receive any envelopes already paid for.

  • If you have questions, need help with your subscription, or just want to reach out, you can email us at:

    support@theyellowenvelopeclub.com

    We’ll respond as soon as we can.

  • No.
    The Yellow Envelope Club is an independent, fan-created project.

    It is not affiliated with, endorsed by, or officially connected to any artists, bands, labels, or management teams.

  • Not at all.

    You never have to create to belong here. Receiving is just as meaningful.

    This project exists to meet people where they are — whether that’s sharing something or quietly holding space.

  • Envelopes are mailed once per month.

    To help us prepare each mailing with care, subscriptions placed after the monthly cutoff will begin with the following month’s envelope. Cutoff dates are always shared on the Join the Club page.

  • Membership is $16 per month.

    Shipping is included for U.S. subscribers.
    International shipping options are available at checkout.

  • Because each envelope is prepared and mailed with care, we do not offer refunds for envelopes that have already been processed or sent.

    If an envelope is lost or arrives damaged, please contact us and we’ll do our best to make it right.

The Yellow Envelope Club exists to foster Creativity, Community, and Connection — reminding the Clique that together, we are not alone.

Privacy Policy

The Yellow Envelope Club
Last Updated: February 2026

  • The Yellow Envelope Club respects your privacy.

    This Privacy Policy explains what information we collect, how we use it, and how it is protected when you visit our website, subscribe to our mailing, or submit creative work.

    By using this website, you agree to the practices described below.

  • We collect only the information necessary to operate the subscription and communicate with you.

    A. When You Subscribe

    When you join The Yellow Envelope Club, we collect:

    • Name

    • Email address

    • Mailing address

    • Payment information

    Payment information is processed securely through a third-party provider (see Section 4). We do not store your credit card details.

    B. When You Submit Artwork or Writing

    If you submit creative work through our submission forms, we may collect:

    • Name (or pseudonym)

    • Email address

    • Social media handle (optional)

    • Uploaded files

    • Agreement to submission terms

    This information is used solely to review and manage submissions.

    C. Website Usage Data

    Our website platform may automatically collect limited technical information, such as:

    • IP address

    • Browser type

    • Device information

    • Pages visited

    This data helps us understand site performance and improve user experience.

  • We use collected information to:

    • Process and manage subscriptions

    • Mail monthly envelopes

    • Communicate about your subscription

    • Respond to questions or support requests

    • Review creative submissions

    • Improve the website

    We do not sell, rent, or trade your personal information.

  • Subscription payments are processed securely through Stripe.

    Stripe handles:

    • Credit card processing

    • Billing

    • Payment security

    We do not store or have access to your full payment details.

    Our website is hosted by Squarespace, which provides secure infrastructure for hosting and data storage.

    If we use third-party tools (such as Google Forms) for submissions, information may also be processed through those platforms in accordance with their privacy policies.

  • If you subscribe or contact us, we may send emails related to:

    • Subscription confirmations

    • Billing notifications

    • Shipping updates

    • Important announcements

    You may unsubscribe from marketing emails at any time.

  • We take reasonable measures to protect your information through secure hosting and encrypted payment processing.

    However, no online transmission can be guaranteed 100% secure. By using this website, you acknowledge this inherent risk.

  • We retain personal information only as long as necessary to:

    • Fulfill subscriptions

    • Comply with legal obligations

    • Maintain basic business records

    If you cancel your subscription, your information may remain in secure records for accounting and compliance purposes.

  • The Yellow Envelope Club is not directed toward children under 13. We do not knowingly collect personal information from children.

  • You may:

    • Request access to your personal information

    • Request correction of inaccurate information

    • Request deletion of your data (subject to legal requirements)

    To make a request, contact us at:

    support@theyellowenvelopeclub.com

  • The Yellow Envelope Club is an independent, fan-created project and is not affiliated with or endorsed by any artists, bands, or labels.

  • We may update this Privacy Policy occasionally. The “Last Updated” date at the top reflects the most recent revision.

  • If you have questions about this Privacy Policy, please contact:

    support@theyellowenvelopeclub.com

By using this website or subscribing to The Yellow Envelope Club, you consent to our Privacy Policy.

Refund & Cancellation Policy

The Yellow Envelope Club

The Yellow Envelope Club is a monthly subscription designed to be simple, flexible, and respectful.

Cancellations

You may cancel your subscription at any time through your customer account.

  • Cancellations take effect at the end of the current billing period

  • You will continue to receive any envelopes already paid for

  • No future charges will be made after cancellation

There is no penalty for canceling, ever.

Refunds

Because each Yellow Envelope is prepared and mailed with care, we do not offer refunds for envelopes that have already been processed or sent.

However:

  • If your envelope arrives damaged, incomplete, or does not arrive at all, please contact us

  • We’re happy to replace or resend when possible

Our goal is always to make things right.

Billing Questions

If you have a question about billing, payments, or your subscription, you can reach us anytime at:

billing@yellowenvelopeclub.com

We’ll respond as soon as we can.

A note on trust

We don’t believe in complicated policies or fine print.

If something feels off or you need help, just reach out.
We’re human, and we’ll treat you the same way.